1. Group-wide business & operational requirements identified & documented
(HSE / QA / Environmental / IVM Contract KPI’s)

2. Training plans developed to meet operational requirements
(Align training provision with HSE / QA / Environmental / IVM Contract KPI’s)

3. Competency Matrices designed.
(Clearly identified competency requirements by job designation – Learner KPI’s)

4. Approved in-house training materials designed, published and continuously improved via feedback
(To match identified Learner KPI’s subjects)

5. In-house training delivered and continuously assessed
(Measure performance objectively against Learner KPI’s :- Possibly link to rewards?)

6. Approved 3rd Party training providers identified and deployed
(Enhanced training delivered, where appropriate)

7. Continuous Professional Development plan implemented
(Clearly defined and systemised for consistent application and equal opportunities)